Frequently Asked Questions

At Healthy Choice Carpet Cleaners, we understand that maintaining a clean and healthy home involves more than just regular vacuuming. Whether you're preparing for your first carpet cleaning or have questions about our eco-friendly process, we're here to help. Our team is committed to providing thoughtful answers and transparent information every step of the way. This FAQ section is designed to address your most common questions and provide expert guidance on carpet cleaning, upholstery care, rug treatment, and more.

If you need any further advice or support in the process,
connect with our team (415) 681-5172

We proudly serve South San Francisco as well as communities throughout Marin and San Mateo Counties. Call to start your free consultation.

* There may be a higher minimum for service in Marin County (or a $75 travel fee in some cases).

Our minimum call-out fee is $278. For commercial carpet cleaning, we will provide an on-site quote. Our technicians are trained to handle carpets of all materials and sizes, using top-of-the-line equipment that outperforms competitors. Healthy Choice Carpet Cleaners use the hot water extraction method, all of our cleaning products are certified to be environmentally friendly.

Our main cleaning agents are hot water, suction, and plant-based detergent. If needed, we use more powerful agents like hydrogen peroxide, ammonia, isopropyl alcohol, and enzymes, but we always rinse these agents thoroughly to leave your carpet as chemical-free as possible. 

We use hot water extraction, a wet system, which has been proven superior to dry methods. Major carpet manufacturers recommend this process to maintain your warranty. 

The Environmental Protection Agency (EPA) recommends cleaning carpets every six months for health reasons. Carpet manufacturers require cleaning at least every 12 to 18 months using hot water extraction to maintain your warranty. 

Drying time varies based on carpet type, weather, and level of cleaning required. Our high-powered equipment cuts drying time in half, typically leaving carpets dry in 4 to 6 hours. 

We provide booties so you can walk on your carpet immediately, though we recommend limiting foot traffic until the carpet is completely dry. 

We will move a few things like a sofa or some chairs if asked. If the task of moving furniture is more work than the cleaning, then we will need to charge more, and the price could almost double. Our new swivel wands allow us to clean under beds without moving them. 

Rug cleaning is best performed at our plant, where our rug masters can provide deep, thorough cleaning. We offer free pickup and delivery and guarantee the complete removal of pet odors. While some rugs can be lightly cleaned in your home for substantial savings, full urine removal must be performed at our plant and cannot be done onsite. 

Yes! Complete pet odor removal can only be performed at our rug cleaning plant, where we use specialized techniques to eliminate deep-set stains and odors. 

Absolutely. We use pH-balanced, non-damaging solutions that preserve the integrity of wool, silk, and other delicate rug fibers while providing a deep, effective clean. 

Our trained technicians assess each rug to determine the best cleaning method. Light cleaning can be done in-home for savings, while deep cleaning and odor removal must be done at our facility. 

n-home cleaning is completed in a single visit. For rugs cleaned at our plant, turnaround time is typically 7–10 days, depending on the rug’s condition and required treatments. 

Yes! We provide free pickup and delivery for rugs that require deep cleaning at our plant. 

Upholstery is priced at $25 per linear foot. If cushions cannot be flipped or removed, a discount will be applied. 

We use the most advanced upholstery tools and powerful suction, which drastically reduces drying time. Most pieces dry within a few hours. 

Yes. We use pH-balanced, non-damaging solutions and temperature-controlled equipment that’s safe for even delicate upholstery. 

Yes. For commercial clients, we can clean after business hours and ensure your upholstery is dry and ready by morning. 

We clean a wide variety of furniture including sofas, sectionals, dining chairs, office chairs, ottomans, and more. If you're unsure, give us a call and we’ll let you know if your piece qualifies. 

There are three levels of decontamination service with each increasing in price. Please understand that the damage caused by urine may be permanent and in some cases may cause color bleeding on some wool area rugs—We cannot be held responsible for this damage because it was not caused by Healthy Choice Carpet Cleaners. 

Store-bought solutions often only treat surface stains. Our enzyme-based treatments break down stains and odors at the molecular level, preventing re-soiling and lingering smells. 

Yes! We use eco-friendly, non-toxic cleaning agents that are safe for pets and kids while effectively eliminating odors and stains. 

In some cases, yes. Urine can discolor carpet fibers, cause color bleeding in wool rugs, or damage padding and subflooring. While our treatments are highly effective, some damage may be irreversible. 

The time required depends on the severity of the stains and odors. Most treatments can be completed within a few hours, with carpets drying in 6-12 hours. 

Yes! We provide three levels of decontamination service based on the severity of the pet accident, ensuring tailored solutions for every situation.